Special 4th of July episode:
– Industry News: Haeir buys GE Appliances; new Wolf induction cooktop; Italian appliance manufacturer, SMEG, gaining market share
– Firing your customer; identifying and harpooning “land sharks.” Link to article discussed in the vodcast: https://www.groovehq.com/support/how-to-fire-a-bad-customer
– Current thinking on responding to negative reviews
– Dealing with unreasonable customers
– Master Samurai Tech news
Learn more about managing an appliance repair business and your customers in our online business course.
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