Delivering Professional Service Training Course

This course is the perfect opportunity to develop your people skills and learn our repeatable process for ensuring successful repairs, often on the first call. Learn how to wow your customers and turn them into cheerleaders for your business. This content is only available through our Technician’s bundle.

Available only in the Technician's Bundle! One Time Payment
or Monthly Financing Available Through Affirm

Enroll Today >
Start Training for Free

Course Syllabus

4 modules and 10 units Est. time to complete: 3-5 hours

Module 1: Delivering Professional Service Orientation 1 Unit

Learn how to get the most benefit out of this professional development course for technicians.

Module 2: Groundwork for Great Service 3 Units

Explore the customer mindset, the importance of first call completes, and how to prediganose.

Module 3: Delivering Great Service 4 Units

Develop the mindset and habits of a consummate appliance repair professional to handle all circumstances.

Module 4: Resources for Continuing Education and Final Exam 2 Units

Discover resources to keep up with changes in the appliance repair trade, then take the final exam.

How Online Training Works

Click here to learn more.

How Master Samurai Training Works

  1. Enroll

    Click Enroll, choose your course or bundle, fill out the form and pay the one-time tuition fee. Techs of all skill levels should start with Core Appliance Repair Training.

  2. Access the Course

    Log into your course dashboard, click on a course, then move through the training units in order. You can train anywhere, anytime, and always at your own speed.

  3. Start Training

    Our courses mix videos, readings, exercises and humor to help you get the most out of your training. If you get stuck, our appliance repair experts are on stand-by to help.

  4. Test Your Knowledge

    Quizzes, midterms and exams test your progress to let you know how you’re doing. We’re not hard-asses, we let students retake quizzes to ensure they’re learning.

  5. Get Certified

    Pass all your tests and you’ll receive your MST Certification, which you can show off to customers with certificates and uniform patches.

  6. Get More Support

    When you enroll, you join the world’s biggest community of appliance repair pros. Even beyond graduation, you’ll enjoy on-the-job support, job boards and more.

Technician's Bundle

$2145

Save $405

16% off all courses + free Delivering Professional Service course

Learn More

Complete Business Bundle

$2245

Save $455

17% off all courses + Modern Business Management course at half price

Learn More

Advanced Bundle

$1545

Save $155

10% off all our Advanced courses

Learn More

Putting the “Service” in Appliance Repair Service

In today’s competitive business landscape, it’s not always enough to be a technical repair wizard. How you handle service calls from start to finish—especially how you interact with homeowners—can make a tremendous difference.

We developed the Delivering Professional Service course to teach techs the soft skills needed to transform every repair job, good or bad, into a positive customer experience. Happier customers mean five-star reviews, friend referrals and repeat business, all of which put more money in your pocket.

Note: This course is only available (for free!) through our Technician’s Bundle. This course material is also included in our Modern Business Management course.

Enroll Today >